WARRANTY

12-Month Limited Warranty

Warranty support for manufacturing and functional defects under normal use.

Warranty

12-Month Limited Warranty

Yeahbox provides a 12-month limited warranty for eligible products purchased from yeahbox.cc or authorized channels.

Covered

What Is Covered

The warranty covers manufacturing defects and functional failures under normal use during the warranty period.

  • Product does not power on under normal use
  • Charging or battery faults not caused by improper charging
  • Speaker, audio output, or connection failure under normal use
  • Button or basic function failure under normal use

Legal consumer rights in your country or region remain unchanged.

Not Covered

What Is Not Covered

The warranty does not cover damage caused by misuse, accidents, unauthorized repair, improper charging, or normal wear.

  • Drops, impacts, crushing, or external force
  • Water damage beyond the stated protection rating
  • Unauthorized repair, modification, or disassembly
  • Improper charging or incompatible accessories
  • Normal wear, scratches, stains, or cosmetic changes

Support request

How to Request Support

Send support the information below so the case can be reviewed quickly.

  • Order number or proof of purchase
  • Product model and selected variant
  • Description of the issue
  • Photos or videos showing the issue

Process

Warranty Process

1

Submit Request

Contact support with your order number, product model, and issue details.

2

Case Review

The support team reviews the information and may request troubleshooting details, photos, or videos.

3

Resolution

Approved cases receive troubleshooting, replacement guidance, repair guidance, or another appropriate warranty solution.

Important

Important Notes

  • Please keep your order information and proof of purchase.
  • Do not send products back before receiving return approval and instructions.

Need Warranty Help?

Contact Yeahbox support with your order number, product model, and issue details.

Contact Support

WARRANTY SUPPORT

Care begins with the details.

Clear product information helps the support team understand a request before advising the next step.

Keep model details close.

IDENTIFY THE SYSTEM

Keep model details close.

For a warranty request, prepare the product model, included system details, proof of purchase, and a clear description of the concern.

Show the issue clearly.

PRODUCT INFORMATION

Show the issue clearly.

Photos or video can help the support team review a functional concern and advise the appropriate next step.

Wait for return instructions.

THE RIGHT NEXT STEP

Wait for return instructions.

Do not send a product back before support provides the appropriate return guidance for your case.