WARRANTY

12-Month Limited Warranty

For eligible product defects that develop under normal use. For delivery, returns, or refunds, visit Shipping & Returns.

Submit a Warranty RequestShipping & Returns

Warranty

Warranty at a Glance

Yeahbox provides a 12-month limited warranty for new, eligible products purchased from yeahbox.cc or a sales channel that confirms Yeahbox warranty coverage at purchase. The warranty period begins on the original purchase date shown on valid proof of purchase.

Covered

What Is Covered

This limited warranty may cover manufacturing defects, material defects, or functional failures that occur under normal use during the warranty period.

  • Product does not power on under normal use
  • Charging or battery faults not caused by improper charging
  • Speaker, audio output, or connection failure under normal use
  • Button or basic function failure under normal use

This commercial warranty is in addition to, and does not limit, legal consumer rights or any longer legal guarantee that applies in your country or region.

Not Covered

What Is Not Covered

Warranty support does not apply to issues caused by misuse, accidental damage, unauthorized repair, improper operation, incompatible accessories, or normal wear and tear.

  • Drops, impacts, crushing, or external force
  • Water or liquid damage, except where coverage is expressly stated for the specific product and condition
  • Unauthorized repair, modification, or disassembly
  • Improper charging or incompatible accessories
  • Normal wear, scratches, stains, or cosmetic changes

Support request

How to Request Warranty Support

Contact support before returning any product. Provide the details below so your case can be reviewed.

  • Order number or proof of purchase
  • Product model, variant, and serial number if available
  • Purchase channel, purchase date, and country or region
  • Clear description of the issue and when it occurred
  • Photos or a video link showing the issue, if available

Process

Warranty Process

1

Submit Request

Send your proof of purchase, product details, purchase channel, region, and issue description.

2

Case Review

Support reviews your information and may request troubleshooting details, photos, video, or additional purchase information.

3

Warranty Resolution

If a covered defect is confirmed, Yeahbox may provide troubleshooting, repair guidance, replacement with the same or a functionally equivalent item, or another remedy required by applicable law.

Important

Important Notes

  • Warranty eligibility may vary by product model, purchase channel, country or region, product condition, and available proof of purchase.
  • For products purchased from third-party sellers or local distributors, support may follow the seller's or distributor's local policy.
  • Do not send or return products before receiving approval and return instructions.
  • Any applicable shipping, inspection, repair, or service costs will be explained before the next step is confirmed.

Start a Warranty Request

Send your proof of purchase, product model, purchase channel, country or region, and issue details.

Submit a Warranty Request

WARRANTY REQUEST

Three details make review easier.

Identify the product, document the fault, and wait for an approved next step.

Confirm the product.

01 · IDENTIFY

Confirm the product.

Prepare the model, variant, serial number if available, and valid proof of purchase.

Show the issue clearly.

02 · DOCUMENT

Show the issue clearly.

Describe when the issue occurs and share a photo or video link if it helps demonstrate the fault.

Wait for approval.

03 · REVIEW

Wait for approval.

Support will confirm eligibility and the correct next step before any product is returned.