SHIPPING & RETURNS
For delivery, tracking, returns, refunds, and items that arrive damaged, incorrect, or incomplete.
Order help
Use this page for delivery, tracking, returns, refunds, exchanges where available, and damaged, incorrect, or missing items on arrival.
01
Shipping destinations, methods, and costs vary by order and are confirmed at checkout.
02
Processing and estimated delivery timing depend on product availability, warehouse, destination, carrier, customs, and local conditions. Refer to your order confirmation and tracking updates.
03
Tracking details are sent by email after the order ships. Use the tracking link to follow carrier updates.
01
Eligible orders may be returned within 30 days after delivery. Contact support before sending an item back. Eligibility depends on product condition, order status, purchase channel, region, and proof of purchase.
02
Contact order support promptly with your order number, packaging details, shipping label, and photos or video. For a functional fault that develops after delivery, use the Warranty page.
03
Return shipping responsibility depends on the return reason, product condition, region, and the instructions approved by support. Any applicable cost will be confirmed before return.
01
Approved refunds are usually processed within 5-10 business days after the returned item is received and inspected. Bank or payment provider processing may add extra time.
02
For eligible distance purchases, EU consumers generally have 14 days from delivery to withdraw without giving a reason. This summary is not a complete statutory notice; applicable law, exceptions, and return-cost rules control.
Include your order number, purchase email, destination country, and a clear description of the order issue.
ORDER JOURNEY
Keep the order number, packaging, and shipping label available until the order is confirmed complete.
01 · TRACK
Use the tracking link sent after dispatch and allow for carrier or customs updates.
02 · CHECK
Keep the packaging and shipping label if an item arrives damaged, incorrect, or incomplete.
03 · REQUEST
Share the order details and wait for the approved return address and instructions.
